Privacy Policy

We collect information that you voluntarily provide when you:

• Register for an account (name, email, phone number, business details)
• Complete your profile (business address, GST number, bank details)
• Place orders or make purchases
• Communicate with us (customer support, inquiries, feedback)
• Upload product information (for manufacturers)
• Participate in surveys or promotions

When you access the Platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, clicks, navigation patterns)
• Location data (based on IP address or device settings)
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• To provide and maintain the Platform
• To process your transactions and manage orders
• To authenticate your identity and prevent fraud
• To communicate with you about your account and transactions
• To send you updates, newsletters, and promotional materials
• To improve our services and develop new features
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and enforce our Terms
• To resolve disputes and provide customer support

We may share your information in the following circumstances:

4.1 With Other Users

When you place an order, we share necessary information (name, contact details, delivery address) with the manufacturer to fulfill your order.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, shipping, analytics, and customer support.

4.3 For Legal Reasons

We may disclose information if required by law, court order, or governmental authority, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your information
• Portability: Request a copy of your information in a structured format
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at privacy@sarthak.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to collect and track information about your use of the Platform. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how users interact with the Platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.